KM CRM

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Terms of Service

Last updated: 2026-04-27

These Terms govern your use of KM CRM (the "Service"), operated by Kivi Media. By accessing or using KM CRM, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract. By using KM CRM on behalf of a balloon decor studio or other organisation, you represent that you are authorised to bind that entity.

2. Account

  • Keep your login credentials confidential. You are responsible for activity under your account.
  • Notify us immediately if you suspect unauthorised access.
  • Each brand within KM CRM is a separate tenant. Members of one brand may not attempt to access data belonging to another brand.

3. Acceptable use

You agree not to:

  • Violate any law or any third-party platform's terms (including Google's API Services User Data Policy).
  • Interfere with the Service, bypass security, or access parts of the system you are not authorised to use.
  • Use the Service to scrape, resell, or redistribute third-party platform data outside of your own brand.
  • Reverse-engineer or harvest our source code or APIs.
  • Use the Service to send spam, harvest contacts you do not have permission to email, or violate anti-spam laws.

4. Third-party platforms (Google, Stripe, etc.)

KM CRM connects to third-party platforms at your request. Your use of those platforms is governed by their own terms (for example, Google's Terms of Service and API Services User Data Policy). KM CRM acts only on actions you initiate inside the app. You are responsible for the content and legality of messages, proposals, invoices, and other artefacts you create and send through the Service.

5. Writes and audit

Significant write actions in KM CRM (sending proposals, creating calendar events, applying Gmail labels, drafting replies) are initiated by you and recorded in the audit log. You are responsible for reviewing the content of any draft, proposal, or event before it is sent or saved.

6. Fees

Fees (if any) are agreed separately with your brand owner. Failure to pay may result in suspension of the Service.

7. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these Terms. Upon termination, you may request deletion of your data as described in our Privacy Policy.

8. Warranty disclaimer

The Service is provided "as is" without warranty of any kind. We do not warrant the Service will be error-free or uninterrupted.

9. Limitation of liability

To the maximum extent permitted by law, Kivi Media will not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits or data, arising out of your use of the Service. Our aggregate liability for direct damages will not exceed the fees you paid in the 12 months preceding the claim.

10. Indemnity

You will indemnify Kivi Media against claims arising from your violation of these Terms, from content you publish or send via the Service, or from your violation of any third party's rights.

11. Changes

We may modify these Terms. Material changes will be announced in the app and/or by email to brand owners. Continued use after the change constitutes acceptance.

12. Governing law

These Terms are governed by the laws of Israel. Disputes will be resolved in the competent courts of Tel Aviv.

13. Contact

ziv@kivimedia.co
Kivi Media, Israel.